Future Generali India Life said it has launched two digital initiatives - 'WhatsApp for Service' initiative and chatbot REVA (robotic enabled virtual assistant) a first in the life insurance space, reported PTI.

While using artificial intelligence and natural language processing, both these digital platforms will provide policyholders solutions to their policy related queries, the company said in a release.

The 'WhatsApp for Service' is designed to empower customers to access their policies and provide them services over WhatsApp, while REVA will act as an insurance guide to assist customers through their policy buying and policy enquiry process and providing solutions, it added.